Refund policy
Refund Policy
Refunds will be made onto the original mode of payment and will be processed within 10 to 45 days depends on the issuing bank of the credit card.
Merchant must detail the return, refund, and cancellation policy clearly on the Website to inform Cardholders of their rights and responsibilities
• The wrong product was sent by the merchant.
• The product is defective.
• The product was damaged in shipping.
• The product is tampered.
We accept returns within 7 days of receipt, only if their delivery packaging has not been opened or the products are damaged or wrong product. Please notify us and return the box in its original packaging. In such instances, we will endeavour to send you another or refund the payment. We can only accept returns of products that have not been tampered with, are sealed and remain in the original packaging. If all these conditions are met, please ship your products back to us using a registered courier service and we will issue a full refund. Please note that we reserve the right to refuse any returned shipments if the product has been used or tampered with. Shipping & Handling fees are non-refundable.
Fushanj.com aims to ensure that you have a hassle-free shopping experience and completely satisfied with your purchase. We take pride in the quality of products we sell and offering great customer service is our top priority.
For this reason, we offer an easy 5 Day Returns Policy, from the date of delivery. Please use the following guidelines to process a return:
Most items can be exchanged or refunded for any reason within 5 calendar days from the date of delivery, provided that they are in their original condition within the original packaging, with all the tags and labels attached and inclusive of all original spare parts, accessories and documentation such as manuals. Items that are not returned as described above may not be accepted by us for an exchange or refund.
Please ship your products back to us using a registered courier service and we will issue a full refund to your Fushanj.com's account.
We cannot accept returns on some products due to tampered/hygiene reasons as well as product specific limitations.
You will not be charged any shipping fees for returning items if they were not as per your order or damaged when you received them.
If you are returning an item for any other reason, then you will need to bear the cost of return shipping.
Shipping & Handling fees are non-refundable.
To return an item, please send us an email on fushanjelectronics @ gmail.com
Cancellation Policy
Customer can cancel their order within 24 hours before order shipped.
refunds will be made back to the payment solution used initially by the customer. Please allow for up to 45 Days for the refund transfer to be completed.